As an Admin you have the ability to set-up Workflows for Issues, dependent on customisable criteria.
But let's take a step back here, what are actually Workflows?
A Workflow is a sequence of tasks that processes a set of data.
In OpsBase in order to create an Issue Workflow you will need to:
- Set up your trigger Conditions
- Set up your consequent Actions
- When an issue is raised (trigger) that is given a Critical priority (condition), send an email to all Senior Managers (action)
Let's explore together how workflows can be configured to best reflect how your business works ⬇️
This was our last Advanced Training Article!
Time goes fast when you are having fun 😉