Notifications are an important way to ensure that your Staff are aware of Issues they are responsible for 🆘
We will cover:
Who receives Issue notifications
When those notifications are triggered
How those notifications are received
Who
Owners and Assignees will receive the notifications for Issues. These can be assigned to:
Single staff members
A Positions
A Team
💡 When an Issue is assigned to a Position or a Team, everyone in that Position/Team will get a notification. |
When
Assignees and Owners will receive a notification in the following circumstances:
When a new Issue is raised
If an Issue is reassigned, the new assignee will receive a notification
When a new comment is added to the Issue
How
The Notifications can arrive in different ways:
Push- similar to any other app's notifications on your device
In-App- whilst navigating the Native app, notifications will show as a pop-up in the middle of the screen to action or dismiss. If dismissed they will appear in the Alerts menu (top right corner of the OpsBase app)
Alerts- in the bell icon mentioned before you will find all the notifications relevant to your user
E-mail- OpsBase users and external non-users can receive communication when a new Issue is triggered
Now, you can rest easy knowing your Staff have the tools and access necessary to stay on top of the Issues that may arise within your business so they can be resolved as soon as possible.
