After we have just seen the different ways to view the Issues in your Org, we will focus on learning your way around the Analytics page, where they all live.

The Issues tab on the top hosts all the Issues raised at your Organisation regardless of their status (New, In Progress or Closed).

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It is good to remember that Place Admins will only be able to see Issues affecting the Place/s they are been assigned to


Filtering tool

The blue magnifying glass on the top left lets you filter what data is shown, using the following logic:

[Criteria A OR Criteria B] AND [Criteria is X OR Criteria is Y]

  • As you add more criteria for the same entity (e.g. Place), you will see more results. This is because you will now view anything matching Site A OR Site B.

  • When you add criteria for another entity (e.g. Status), the system will display fewer results. This is because the results must now match either of the Sites AND the Status.


Group By

When you apply multiple Group By criteria, the first one you select will be the main one by which the data is organised. As you expand each section, you will be able to see it organised by the second criteria.


More Options

The three dots on the top right let you:

  • Expand or collapse the rows in your report

  • Print your view

  • Turn your report into graphs

  • Save the report view to the Manage reports menu (pink bar on the left)

  • Export your configuration into a PDF, CSV, JSON and/or XML file

  • Add/remove columns


Now you can group, filter, and customize your Issues Log to display the information that is most important to you! 👏

But what do you do with the Issues now you ask?

Let me show you...

(Now, that's a button we all could use 😄)

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