When your Staff are going about their daily responsibilities, they may come across unexpected problems in your business that need attention: a broken table, a light bulb out, low stock of toilet roll, etc
These Issues can be raised using the Web App or Native app.
In the Web App 💻
Your staff members with access to the Web App can raise Issues when necessary by navigating to the To-Do menu and selecting the Issues tab. The + button on the bottom right corner will open up a new window where they can enter the Issue details:
Title
Issue Type
Flag (Priority)
Place
Comment (and/or Photos)
Once the Issue is created it becomes visible to all the Admins in your Organisation. Once an Issue is open, users are able to reassign, comment and/or change the Issue's status (New/In Progress/Complete), as well as export it as a PDF or a Shareable Report.
💡 For further information, review our article on how to create Issue Business Rules (Workflows) |
In the Native App 📱
In order to start a new Issue, Navigate to the Issues tab at the bottom of your OpsBase app and click on the pink + button.
Similar to the way that Issues were raised in the Web App, the completer will have to enter:
Title
Issue Type
Flag (Priority)
Place
Comment (and/or Photos)
After tapping on Submit, the Issue will appear on the list for all the relevant users until closed.
💡 When an Issue is raised it will appear as New, once started it will change its status to In Progress, and when resolved it will be considered Closed. |