The very first step in managing your Issues within the OpsBase system is to configure your Issue Types and Issue Flags in the Organisation Settings.

It is important to note that Organisation Settings are only accessible by Primary Admins.

This short video below will show you all the ways you can configure your Issues to make sure that, when raised, they are assigned to the right Staff to resolve.

Once you get your Issue Types and Flags configured, we can now move on to how Issues are raised...

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